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The City Bank Limited Job Circular January 2017 | ejobscircular24

Government - Non Government job circular and news of Bangladesh

The City Bank Limited Job Circular January 2017

The City Bank Limited Job Circular January 2017


Customer Service Executive (Temporary), Call Center, Cards

 

The City Bank Limited.

 

Category: Bank/Non-Bank Fin. Institution
Job Description / Responsibility
  • The primary responsibility of the role is to provide superior customer service to both internal and external customers of CBL and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes – answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
  • Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
  • Ensure superior service level to all customer by effectively understanding the customers need/query and responding to it in a professional and timely manner.
  • Maintain proper documentation of complaint/request records.
Job Nature

Contractual

Educational Requirements
4 years of Graduation/ Masters in any discipline from a reputed university.
Job Requirements
  • Good command in oral and written communication skills in Bangla and English.
  • Very good computer skills.
  • Effective listening skills.
  • Problem solving skills.
Job Location

Dhaka

Job Source

Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Feb 12, 2017

Company Information

The City Bank Limited.

Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka.


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